Returns

RETURNS

 

CHANGE OF MIND

If you change your mind or you picked the wrong product, please contact us. If it’s within 5 days of you receiving the item and the product is in their original condition and packaging* we will issue a full refund for the item only minus a $10 pickup charge so we can collect the item back from you. Please note that we can’t refund the initial delivery fee.

If you would like to return an item please contact us with the reason why you would like to return the item and we can arrange a pick up. Please note you will have to pay a $10 pickup fee.

Items that are specially manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) and imported items cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.

*If the item is not in the original packaging, has been fitted, is in a non-resealable condition or had to be modified for sale (e.g. cable cut to length), no credit will be issued and we can’t accept the return.

 

FAULTY ITEM

If you find your item is faulty, please contact us to explain the fault. If this occurs within the valid warranty time** we will pick up the item from you for no additional delivery charge.

Once we receive the item back it will be assessed by a technician and depending on the manufacturers’ warranty policies the product will be repaired by the manufacturer and returned to you or you will receive a replacement or refund (excluding original delivery charges).

Please understand that we are bound to the manufacturer’s warranty policies. All claims under warranty must be made within the relevant warranty times with details of proof of purchase in the form of a copy of an invoice or invoice number and a detailed report on the fault found and vehicle application.

PLEASE NOTE: The item will be tested once returned to us and if there is no fault present, we won’t be able to give you a refund or replacement and you will be charged with the original delivery fee to cover the pick up costs and charged an additional delivery fee for the redelivery of the item.

** Warranty times are set by the manufacturer and can vary a lot, please refer to the items description for more information. If there is no specified warranty time, the warranty period is generally 3 months.

 

WARRANTY DOES NOT APPLY IF

  • The product shows failure or damage caused by incorrect or faulty fitment
  • you have modified the product
  • the product shows accidental or intentional damage
  • the product is damaged due to failure of other products
  • environmental damage has occurred
  • the product has been misused contrary to user instructions or packaging labels
  • you simply change your mind

 

IMPORTANT INFORMATION

Once a refund is granted, you should expect to receive your refund within 7 days.

Please note that we cannot reimburse you for any consequential or other cost or loss or the cost of removal or refitting of any part.

Items that are specially manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) and imported items cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.

Please understand that we are bound to the manufacturer’s warranty policies. All claims under warranty must be made within the relevant warranty times with details of proof of purchase in the form of a copy of an invoice or invoice number and a detailed report on the fault found and vehicle application.

By ordering a product you acknowledge that you are responsible for having the necessary knowledge of the products you ordered and that it is in your responsibility to order the appropriate products and you don’t rely on Perth Pro Auto Electric Parts to advise or assist in the selection of products or their fitment or application.

 

 

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