We work together with several major courier services and shipping carriers.
Delivery times vary depending on the carrier and the location of the destination address. Some delivery companies will display an expected arrival date and some won’t.
Once an order is placed, we prepare the goods for shipment which can take 1-7 days. If a product we don’t normally stock is not available, we will contact you with an ETA and confirm if you would still like to go ahead or cancel your order.
*$10 Flat rate Australia shipping is not available on every product, see SPO's
For domestic deliveries within Australia to all metropolitan areas the shipping delivery times are usually between 2-8 business days unless displayed differently. Please note that we cannot guarantee these delivery times as they depend on the shipping carriers. We can therefore not be held liable if the shipping takes longer.
For international deliveries around the World, the delivery times vary from 2-30+ business days depending on the destination country.
There are various reasons for the delay of an order and most of them are beyond our control (e.g. severe weather circumstances, road closures, pandemics, etc.). Please note that we cannot international delivery times as they depend on the shipping carriers. We can therefore not be held liable if the shipping takes longer than expected.
If you need something urgently, you are welcome to give us a call and we can look up different options with the delivery time estimates from the different providers and let you know.
If you choose pickup at checkout, we will call you when your items are available. This generally takes 1-7 business days.
Please note that we do not regularly stock all items in our shop so please wait for us to confirm they are ready for pickup or call us to check availability.
If a product we don’t normally stock is not available from our supplier at the time of order, we will contact you with an ETA and confirm if you would still like to go ahead or cancel your order.
Shop address for pickups:
1/6 Radius Loop, Bayswater WA-6053
Monday – Friday: 8:00 am – 5:00 pm
Some products on our website are set to Special Order.
Reasons for this include:
This means they are unavailable to purchase online. However, you can simply call us and order the item over the phone. Our sales team will be happy to assist you with this.
Orders can be sent to Post boxes through Startrack only. When using a PO box, please make sure that your PO box is not limited to a certain size and the product(s) you’ve ordered can be delivered to it successfully. Any returned items due to size issues or wrong PO information must be re-shipped on customer expense.
If you would like to give the Authority to leave your items at delivery when the address is unattended, please enter this in the notes field at checkout. This gives the delivery person the permission to leave your order in front of the house if no one opens the door at delivery. Not all carriers allow this option to be chosen. We will always pass on your delivery instructions however cannot guarantee, instructions will be followed as this is up to the shipping carriers and out of our hands.
PLEASE NOTE: If the address is unattended Perth Pro Auto Electric Parts can’t be held liable if the order gets stolen or doesn't arrive in the state it should arrive. Only choose this option if you think the address is a safe place to have an item sitting in front of your door. Do NOT choose this option if you live in an apartment building or block of flats as the delivery person may not have access to the building and won’t be able to leave it in front of your door.
If you would like to make your order subject to signature required at delivery, please enter this in the notes field at checkout. This means the delivery person can only leave your order if someone answers the door and signs for the receipt of the order.
Only choose this option if the address is attended during business hours. If no one is present to sign for the receipt, your order must be taken back to the depot and depending on the courier service you may have to pick it up from the depot.
PLEASE NOTE: We use several different delivery providers and not all carriers allow this option to be chosen. We will always pass on your delivery instructions however cannot guarantee, instructions will be followed as this is up to the shipping carriers and out of our hands.
If you need help with your order or would like to check availibility, please feel free to give us a call and one of our friendly team members will be happy to help you.
Our phone number is: 08-6155 3932
(From outside of Australia: +61-8-61553932)
We try to ensure that our stock levels are always reflected on the web. In case that we don’t have something in stock or can’t get it sent out to you on time, we will contact you as soon as possible.
Reasons for order delays
Please note that due to the current worldwide situation with the Covid-19 pandemic there can be unexpected delays in shipments within Australia and also internationally. Unfortunately, these delays are out of our hands.
If you are experiencing delays with your order, please contact us so we can investigate this with the shipping provider or courier service.
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