Pickup & Shipping


Pickup

If you choose pickup at checkout, we will call you when your items are available. This generally takes 1-3 days.

Please note that we do not regularly stock all items in our shop so please wait for us to confirm they are ready for pickup or call us to check availability!

Shop address for pickups:
1/29 May Holman Drive, Bassendean WA-6054

Shop address for pickups: 
Monday – Friday: 8:00 am – 4:00 pm

Post Boxes

Please note that we cannot send any orders to PO Boxes. Please put in a physical address for delivery. Sorry about any inconvenience caused.

Shipping / Deliveries

Delivery times vary depending on the different carrier companies (e.g. TNT, Startrack, etc.) and the location of the destination address. Some delivery companies will display an expected arrival date and some won’t.

For national deliveries within Australia to all metropolitan areas the delivery times are between 2-8 business days unless displayed differently.

There are various reasons for the delay of an order and most of them are beyond our control (e.g. severe weather circumstances, road closures, pandemics, etc.).

If you need something urgently you are welcome to give us a call and we can look up different options with the delivery time estimates from the different providers and let you know.

PLEASE NOTE: We cannot guarantee delivery times as it is out of our control and lies in the hands of the delivery companies.

Authority to leave

If you would like to give the AUTHORITY TO LEAVE your items at delivery and the address is unattended, please enter this in the notes field at checkout. This gives the delivery person the permission to leave your order in front of the house if no one opens the door at delivery.

PLEASE NOTE: If the address is unattended Perth Pro Auto Electric Parts can’t be held liable if the order is stolen. Only choose this option if you think the address is a safe place to have an item sitting in front of your door. Do NOT choose this option if you live in an apartment building or block of flats as the delivery person may not have access to the building and won’t be able to leave it in front of your door.

Signature required

If you would like to make your order subject to SIGNATURE REQUIRED at delivery, please enter this in the notes field at checkout. This means the delivery person can only leave your order if someone answers the door and signs for the receipt of the order.

Only choose this option if the address is attended during business hours. If no one is present to sign for the receipt, your order must be taken back to the depot and depending on the courier service you may have to pick it up from the depot.

PLEASE NOTE: We use several different delivery providers and some of them may not give us the option to enter ‘signature required’ when booking in a delivery so we can’t guarantee this service.

Phone Orders

If you are unsure about shipping costs or availability, please feel free to give us a call and we will be happy to help.

Our phone number is: 08-6155 3932

(From outside of Australia: +61-8-61553932)

Availability

We try to ensure that our stock levels are always reflected on the web.. In case that we don’t have something in stock or can’t get it sent out to you on time, we will contact you as soon as possible.

Products from certain brands might have longer delivery times due to the manufacturer’s stock levels and are not available for express delivery. This delivery restriction is applied on products including but not limited to the following brands: DOLPHIN, DOMETIC, INTERVOLT, LATRONICS, WAECO, WEMA

Reasons for order delays

  • Entry of an incorrect or incomplete address during checkout.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event that an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular item is in high demand, we may need to supply the product from outside of our standard delivery network. This can cause delays in dispatch. If your order is not received within the quoted delivery period please contact us. We will generally respond to online enquiries within 24 hours.