If you find your item is faulty, please contact us to explain the fault. Our technicians will go through a series of questions with you over the phone to determine the situation.
If the product seems to be faulty and it is still in the valid warranty time** we can arrange the return of the product. Please note that you will be charged for the return shipment of the product to us and once it is determined that the product is actually faulty, you will be reimbursed for the return shipment fee.
Once we receive the item back, it will be assessed by one of our technicians. According to the manufacturers’ warranty policies, items of certain brands will need to be sent off to the manufacturer by us and be accessed by their own technicians again. Please note that this can take some time and it is out of our hands to speed this process up as it’s up to each manufacturer. Depending on the manufacturers’ warranty policies the product will be repaired by the manufacturer and returned to you or you will receive a replacement or refund. In case of a refund please note that you will only be refunded the amount paid for the product, not the delivery cost.
If there is no fault present, we won’t be able to give you a refund or replacement and you will have to pay a redelivery fee to receive your item back.
Please understand that we are bound to the manufacturer’s warranty policies. All claims under warranty must be made within the relevant warranty times with details of proof of purchase in the form of a copy of an invoice or invoice number. We also require a detailed description of the fault.
** Warranty times are set by the manufacturer and can vary by a lot, please refer to the items description for more information. If there is no specified warranty time, the warranty period is generally 3 months.
If you change your mind or you picked the wrong product, please contact us. If it’s within 14 days of you receiving the item and the product is in their original condition and packaging* we will issue a full refund for the item excluding the delivery fee.
If you would like to return an item please contact us so we can arrange a pick up. Please note you will have to pay the shipping fee to return the goods unless you are able to bring it back to us in person or arrange the shipment yourself.
Items that have been manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.
*If the item is not in the original packaging, has been fitted, is in a non-resealable condition or had to be modified for sale (e.g. cable cut to length), no credit will be issued and we can’t accept the return.
If a customer who has made a purchase in any currency which is not Australian dollars for purchases made in Australia, requests a refund, we will refund the original purchase amount in the Australian dollar amount at the exchange rate in effect at the time of purchase.
Please note that exchange rates can fluctuate over time, and the refunded amount may be different from the original purchase amount due to these fluctuations. However, we will always refund the original purchase amount in the Australian dollar amount based on the exchange rate in effect at the time of purchase.
Once a refund is granted, you should expect to receive your refund within 7 days.
Please note that we cannot reimburse you for any consequential or other cost or loss or the cost of removal or refitting of any parts.
Items that are specially manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.
By ordering a product you acknowledge that you are responsible for having the necessary knowledge about the products you ordered and that it is in your responsibility to order the appropriate products and you don’t rely on Perth Pro Auto Electric Parts to advise or assist in the selection of products or their fitment or application.
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