Returns


CHANGE OF MIND

If you change your mind or you picked the wrong product, please contact us. If it’s within 2 days of you receiving the item and the product is in their original condition and packaging* we will issue a full refund for the item excluding the delivery fee.

If you would like to return an item please contact us with the reason why you would like to return the item and we can arrange a pick up. Please note you will have to pay the delivery fee to return the goods

Items that have been manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.

*If the item is not in the original packaging, has been fitted, is in a non-resealable condition or had to be modified for sale (e.g. cable cut to length), no credit will be issued and we can’t accept the return

 

FAULTY ITEM

If you find your item is faulty, please contact us to explain the fault. Our technicians will go through a series of questions with you over the phone to determine if there is a fault present.

If the product turns out to be faulty and this occurs within the valid warranty time** we can arrange the return of the product.

Once we receive the item back it will be assessed by one of our technicians. According to the manufacturers’ warranty policies, items of certain brands will need to be sent off to the manufacturer by us and be accessed by their technicians again. Please note that this can take some time and it is out of our hands to speed this process up as it’s up to each manufacturer. Depending on the manufacturers’ warranty policies the product will be repaired by the manufacturer and returned to you or you will receive a replacement or refund. In case of a refund please note that you will only be refunded the amount paid for the product, not the delivery cost.

If there is no fault present, we won’t be able to give you a refund or replacement and you will have to pay a redelivery fee to receive your item back.

Please understand that we are bound to the manufacturer’s warranty policies. All claims under warranty must be made within the relevant warranty times with details of proof of purchase in the form of a copy of an invoice or invoice number. We also require a detailed description of the fault.

** Warranty times are set by the manufacturer and can vary a lot, please refer to the items description for more information. If there is no specified warranty time, the warranty period is generally 3 months.

 

WARRANTY DOES NOT APPLY IF

  • the product shows failure or damage caused by incorrect or faulty fitment
  • you have modified the product
  • the product shows accidental or intentional damage
  • the product is damaged due to failure of other products
  • environmental damage has occurred
  • the product has been misused contrary to user instructions or packaging labels
  • the warranty time set by the manufacturer has run out
  • you simply change your mind 

    IMPORTANT INFORMATION

    Once a refund is granted, you should expect to receive your refund within 7 days.

    Please note that we cannot reimburse you for any consequential or other cost or loss or the cost of removal or refitting of any parts.

    Items that are specially manufactured for you or stock that needs to be modified for sale (e.g. cable cut to length) cannot be refunded or returned unless they are faulty or significantly different from what was actually purchased.

    By ordering a product you acknowledge that you are responsible for having the necessary knowledge of the products you ordered and that it is in your responsibility to order the appropriate products and you don’t rely on Perth Pro Auto Electric Parts to advise or assist in the selection of products or their fitment or application.

     

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